Terms & Conditions
Appointments last between 60 and 90 minutes. All of our sessions will be conducted online via Google Meet, which means you can enjoy your session from the privacy of your own home or office, without needing to waste time and money on travelling or parking. In fact, providing you have internet access and somewhere comfortable to sit, you can enjoy our sessions anywhere!
Payment in full is required prior to the start of any appointment.
Confident Rider Course Sessions
The Confident Rider Course sessions last between 60 and 90 minutes. All the sessions will be conducted online via Google Meet, which means you can enjoy the sessions from the privacy of your own home or office, without needing to waste time and money on travelling or parking. In fact, providing you have internet access and somewhere comfortable to sit, you can enjoy the sessions anywhere!
Payment in full is required prior to the start of each course.
Cancellation of one-to-one sessions
I invest a great deal of time and effort in preparing for our sessions and only work with a limited number of clients at any one time to assure you of my full attention and to enable me to provide you with ongoing support in between sessions.
When you book your sessions, you are securing my time and full attention for that period. So if you need to cancel your session, please give me a minimum of 48 hours notice via email or text. I will always confirm I have received your cancellation, so if you do not receive confirmation that I have received your message, please endeavour to contact me by another means, as this will mean that I have not received your communication for some reason.
Any sessions cancelled with 48 hours notice will be rebooked to suit you. If you do not cancel your session but fail to attend, then it is likely that I will need charge for the session in full, as I have committed that time to you and am therefore unable to see other clients. I understand that there may be extenuating circumstances, so will discuss this with you should the need arise.
Cancellation of Confident Rider Course bookings
To keep the quality of courses very high, places are limited to a small group of attendees. Therefore a minimum of one week (7 days) notice is required for cancellations. Bookings cancelled with less than one week’s notice cannot be refunded, but can be transferred to a future course schedule so you may attend the course at a later date.
I will be responsible for ensuring that I am present with a stable internet connection for the duration of our session. If for any reason we lose signal during the session, I will contact you via telephone. You will be responsible for signing into our session on time, ensuring that you have access to a stable internet connection and that you are able to give me your full attention.
Please ensure that your phone is on silent, that our meeting is the only screen open on your computer and that you will not be interrupted by other family members or pets. Whilst we don’t require complete silence for our sessions, it is highly desirable to have a quiet environment and for you to be able to give me your full and undivided attention. It is not appropriate to work with me if you are under the influence of alcohol or drugs.
Confidentiality in one-to-one sessions
All information shared between us, whether verbal or written in notes, is at all times treated as strictly private and confidential. I will only ever discuss or share information with other parties, such as your coach, trainer or GP at your request and with your written consent.
I have a responsibility both to you my client, and to the community at large. Some moral and legal limitations therefore apply to confidentiality. These limitations mainly concern risk of serious self-harm, harm to others and child protection issues. If a situation arises in which the moral or legal limits of confidentiality are exceeded, the reasons will be explained by me and discussed with you at the time.
Confidentiality in group sessions
As a courtesy to all the other members of the group, I would ask that you respect the privacy of all the other group members. Please feel free to share your experience of the group session, but do not mention other group members or post on social media regarding the experiences of other group members.
When you contact Prepare to Win, you may be required to share personal information. And when you become a client of Prepare to Win, you will be required to share personal information.
All and any data that you share with me will be collected and stored in compliance with the terms of the General Data Protection Regulations.
I will ensure that the personal data I gather is limited to only what is necessary to offer my service, administer your programme, to invoice and receive payment from you and to provide you with relevant information via telephone, email or online chat where necessary. When you share your personal information with me, you are agreeing for me to process and store it in this way. At any time you can of course ask me to stop contacting you, and request a copy and/or deletion of your personal data.
Course Materials and Content
As a client of Prepare to Win, you will receive and have access to course materials in the form of written documentation, audio recordings, video recordings, visual diagrams, and models. All of these course materials and the content of your client sessions are the property of Prepare to Win. When you become a client of Prepare to Win, you agree not to copy, adapt, translate, modify, rent, lease, lend, sell, redistribute, sublicense, commercially exploit, or create derivative works of the materials or content or any parts thereof.
Client Portal for one-to-one sessions
From when your first session is booked and perpetually thereafter, all of the information relating to your sessions and Mental Training Programme, will be available to you through your own private and secure client portal.
After you book your first session, I will provide you with a username and password that will allow you to log into your private portal. The only people able to access your portal, are you and me.
Your client portal is intended to provide you with easy and secure access to your session notes and the content that I create for you, such as personalised guided visualisation recordings. If you do not wish to use this facility, or if you decide that you want your data to be deleted at any time, just send me a written request to this effect and I will delete your data and close your portal.
Client Portal for the Confident Rider Course
After the first course session, you will have access to the key course resources in the Confident Rider Client Portal. The portal is intended to provide you with easy access to the session notes and the key resources such as guided visualisation recordings. You will have access to these resources for the duration of the course and thereafter. The resources are for your personal use only.